How can we help?

Not to page: pages and messages travel over your office network, to computers and to phones on your Wi‑Fi. But at least one office computer needs to reach the internet regularly to confirm your subscription; if none can, UpBeep warns you every day before it stops. A locked iPhone is woken through UpBeep's push server and Apple's push service, which needs the internet. UpBeep also goes online to check for its own updates.

Any small business at one location where people need each other from room to room: dental, veterinary and eye care offices, law and accounting offices, auto shops and more.

Windows 10 and 11 computers (64-bit), iPhone, iPad and Apple Watch. Phones and watches join your office over its Wi‑Fi.

One location, with every computer, phone and watch there included. UpBeep is designed for a single location with up to 25 computers and 60 phones and watches. Larger sites, contact us.

UpBeep is not designed to create, receive, maintain or transmit protected health information (PHI) as defined by HIPAA. Offices should not enter patient names or other health information in pages, messages, voice messages, tasks or notes, whether in the office or away. UpBeep does not enter into business associate agreements.

It isn't meant to. Setup asks for rooms and names, not patients, and your office agrees to keep anything that could identify a patient out of every part of UpBeep, tasks, messages and notes included (Terms, section 10). UpBeep doesn't check what people type, so that's up to the office. Keep patient names out of page names too, because they show on phones' lock screens. See Privacy.

Usually not: choose Allow when Windows Firewall asks. Managed networks: see For IT.

A practicing pediatric dentist, who built it for his own office.

• Both computers must be on the same office network, not guest Wi-Fi.
• In Windows, the network should be Private, not Public (Settings › Network & internet, then your connection).
• Windows Firewall must allow UpBeep. UpBeep's Having trouble connecting? help shows what it found and offers a repair; Windows asks for an administrator password first.
• UpBeep must be running on the other computer. It keeps listening and connects by itself.

Check the Windows volume and that the speakers are on; UpBeep doesn't change the Windows volume or mute. Then check the sound settings in UpBeep's Settings on that computer, and that the page isn't hidden there. Incoming Emergency uses its fixed sound, even if that page is hidden or set to No sound. Windows mute and volume still apply. The computer that sent it stays silent.

Emergency alerts your team. It doesn't call 911 and isn't an alarm system.

Another program may be using F9; UpBeep says so in Settings. Use Show privacy screen on the top bar instead. Some keyboards need Fn+F9.

Press F9, or type the PIN if this computer has one. If F9 does nothing, press Alt+F4 with the covered screen in front. Last resort: Ctrl+Alt+Del, then end UpBeep in Task Manager or sign out. UpBeep always starts uncovered.

Hold Ctrl+Shift together with no other key, say the page in the words shown, and let go. Check the microphone in Settings › Help › Voice & mic.

We may ask for UpBeep.log. Paste %LOCALAPPDATA%\com.lumen.clinic\logs\ into the File Explorer address bar to open its folder.

See the download page.